We want you to feel confident about every order. If something isn't right, our 30-day promise makes returns simple.
30-day window
Unopened products may be returned within 30 days of delivery for a full refund of the item price. Opened products can be returned if faulty.
How to start a return
Contact our team with your order number and we'll send a prepaid label and step-by-step instructions.
Refund timing
Once we receive and inspect your return, refunds are issued to your original payment method within five business days.
Exceptions
For hygiene reasons, certain opened consumables cannot be returned unless they arrived damaged or faulty.